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Brought up Dec 31, 2009
by Doug Vanisky

5 Big Web #FAILS of 2009

The web is littered with failure, and that's part of what makes it so fun. Here's a countdown of what I consider to be the top 5 web #fails of the year.

*If you tell me using the word fail is a fail, I am prepared to counter-fail.

5. FriendFeed

At the first TechCrunch CrunchUp, FriendFeed and Bret Taylor were clearly viewed by the TechCrunch panel as something close to The Golden Ones of social media UI. And rightly so. With a huge track record of success (all 4 FriendFeed founders came from Google: Taylor and Jim Norris developed Google Maps, Paul Buchheit and Sanjeev Singh developed Gmail), this brilliant 4some was poised to give Facebook and Twitter some fierce competition.

A rabid pool of geek devotees, most notably Robert Scoble (who was also their most vocal advocate), helped the FriendFeed cause enormously. When Facebook changed their UI to incorporate a more FriendFeed-like look and feel, they seemed threatened by the clean design, speed, and interwoven content aggregations and comment groupings that are FriendFeed's hallmarks and strengths.

Unfortunately, FriendFeed was bought by Facebook, so the big #FAIL was that we never got to see little David really go at it with the two Goliath's of the social scene.

Hey, for $47.5M in cash and Facebook stock, can you really blame them? No.

4. Bacardi Gets Ugly

In mid 2009, Bacardi launched website in English and Hebrew (+ a Hebrew Facebook app), based on their 'Get an Ugly Girlfriend' advertising campaign. Not the best move for a big brand. People were mad, Bacardi shut everything down and apologized.

3. Republican Party URL Shorteners

Um. So. The Republican National Committee decides to create a URL shortener, so that you can do what? Of course, make web links short and conservative. Makes sense so far. However, the URL shortener creates a banner overlay across the top and bottom of the web page that's had its URL shortened. You've seen this before. But there were many people who couldn't resist branding questionable or humorous content with the good old GOP name and colors.

The #FAIL is taking an already confused brand identity and setting it up to be mocked by venturing into cyberspace waters you don't belong in.

2. ArthurKade.com

I mean seriously, have you seen this site? The fact that this guy got so much web attention this year represents a failure of American culture and values.

1. Google Wave

Whether on cleverly conceived or by chance, Google did an amazing job promoting Google Wave. Every true silicon-hearted geek I knew was salivating and clamoring for a Wave invite.

The aftermath? Crickets chirping. Don't get me wrong. Wave is a hugely powerful platform and I look forward to using it more. It's pretty amazing for small group (<20 people) collaborations. But the buzz on this fell to silence when new users were greeted by slightly buggy functionality and a 'Hey, you people figure it out for yourself' user experience. Like opening a box to find a brand new bike in an unassembled state. You can get it going and have fun, but some people will simply never put it together without some direction.

For a company that usually does such a stellar job with consistency and usefulness in their communications, this was a #FAIL. Wave will live on, but it will probably be adopted by the masses at a rate similar to RSS readers and not that of instant messaging.


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Comments (6)

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dvisme » 8 months ago

so ebay used traditional advertising outlets and it wasn't successful. wave was promoted in the same way gmail was promoted: word of mouth demand for the next hot beta item. this demand cooled off when the reviews weren't so hot. if people responded to wave the way they had to gmail, you'd still be hearing people rabidly searching for invites. the problem was not the external marketing, google has more marketing savvy and clout that almost anyone. aside from a few vague videos, the problem was not adequately informing users with explanation and examples on how to utilize the product once they had access. this is its own form of marketing failure.

Reader » 8 months ago

Where was wave promoted versus skype? Ebay tried to push skype at sellers and it didnt work. Ebay tried to bush skype through its media outlets and other gimmics. Oprah using skype etc...

dvisme » 8 months ago

Bob, Fast Company just had an update and it doesn't look like a very good deal on the Nexus One.

http://www.fastcompany.com/blog/kit-eaton/technomix/googles-nexus-one-go-home-folks-nothing-see-here?1262282997

"So despite its Google livery, and its high-specced internals, the Google phone isn't the One Android Phone To Rule Them All. It's simply another among the herd, and it's likely that both its specs and prices will be quickly beaten by a competitor Android maker."

dvisme » 8 months ago

@Kieran, if you consider the magnitude of the hype vs. the audience response, there was clearly a failure by Google to adequately market and explain the Wave product to consumers. I'm hardly alone in this opinion. So I'd be inclined to respond by saying your comment is failure, if I didn't agree with your point on Ebay/Skype. Nice addition to the list.

@Bob-R I heard they're going announce something in Jan?

Kieran Mullen » 8 months ago

This article is a failure. There were many bigger failures than google wave which is still in invite only beta mode. Mmm try Ebays failed purchase of Skype when they forgot the IP part of the deal. Google it.

Bob-R » 8 months ago

I agree that Google Wave did not meet the expectations. Some dot-com companies has even changed the strategy to be in-line with W and now have to re-group. So what's next? Is Nexus One gonna be a success story or expensive device "for geeks only"?


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